Below is a letter I just sent to Home Depot. I encourage you to not shop there based on my recent experiences at this chain of stores.
Hello, I am writing today to say that I will no longer be a Home Depot customer because of the lousy service I had at a Home Depot store today that was repeated on the customer care telephone number. It took about 20 minutes to get a price corrected on an extension cord. This is ridiculous. This came on the heels of me trying to use the self check-out at another Home Depot and it malfunctioning and no one available to fix it for so long that I had no choice but to leave almost $200 worth of merchandise on the counter and go to the “blue” home improvement store across the street. To make matters worse, when I called the customer complaint line when I got home, I basically got blown off after being on hold for over 10 minutes. What kind of “Customer Care” is that? I’ll tell you, it is absolutely none! (more…)